Effective Date: 1st Oct 2025
Terms and Conditions
Effective Date: 1st Oct 2025
I. Terms and Conditions
These Terms & Conditions (“Agreement”) govern all transactions, quotations, and services provided by Vsors Technologies India Private Limited, a corporate gifting company registered in India, having its principal place of business at Rukmini House, Chinchwade Colony no 1, Datta Mandir Road, Walhekarwadi, Chinchwad, Pune, Maharashtra 411033, INDIA(“Company”, “we”, “us”, or “our”).
By engaging with us—whether through our website, email, phone, or in-person—for the purchase of gifting products or services, you (“Client”, “you”, or “your”) agree to abide by the following terms and conditions.
1. Scope of Services
We specialize in sourcing, customizing, packaging, and delivering corporate gifts for businesses and institutions. Services may include:
- Customised product sourcing
- Branding & packaging
- Bulk order fulfilment
- Delivery logistics (domestic and international)
2. Quotations & Pricing
- All quotations are valid for 7–15 days from the date of issue, unless stated otherwise.
- Prices are exclusive of applicable GST, shipping, and handling charges unless specified.
- Prices may vary based on order volume, product availability, customization, or changes in raw material costs.
3. Orders & Confirmations
- Orders are confirmed only upon written confirmation (email or signed document) and receipt of advance payment, unless agreed otherwise.
- Any changes post-confirmation may affect cost and delivery timelines.
- We reserve the right to decline or cancel orders in case of unavailability, pricing errors, or breach of terms.
4. Payment Terms
- Standard payment terms: 50% advance, balance before dispatch.
- Custom terms may be extended based on volume and client relationship, subject to management approval.
- Accepted payment methods: NEFT/RTGS, UPI, Cheque (subject to clearance).
- Late payments may attract interest @ 1.5% per month and may lead to suspension of further services.
5. Cancellation & Refunds
- Orders once confirmed cannot be cancelled, especially for customized or branded products.
- Refunds are not applicable for personalised items unless there is a verified manufacturing defect.
- In case of non-customised orders, cancellation requests will be considered on a case-by-case basis and may incur restocking charges.
6. Shipping & Delivery
Delivery timelines are estimated and communicated at the time of order confirmation.
- Delays caused by third-party logistics, customs (for international orders), or force majeure events are not within our control.
- Any claims for damaged or missing items must be made within 48 hours of delivery with photo/video evidence.
Refer to our full Shipping & Delivery Policy for more details.
7. Intellectual Property
- All designs, content, and branding created by us (including logos, packaging, product mock-ups) remain our intellectual property unless expressly transferred.
- Client-provided logos or trademarks are used strictly for the purpose of gift customization, with the client’s consent.
8. Limitation of Liability
- Our liability is limited to the value of the goods or services provided.
- We are not liable for indirect, incidental, or consequential losses including but not limited to loss of goodwill, business interruptions, or missed opportunities due to delays or product issues.
9. Confidentiality
- Both parties agree to maintain confidentiality of proprietary business information, client lists, and product details shared during the course of engagement.
- NDAs can be signed upon request for enterprise clients.
10. Dispute Resolution
- In the event of any dispute, parties agree to first attempt resolution through mutual negotiation.
- Failing which, disputes will be subject to the jurisdiction of the courts of Pune, Maharashtra, India, and governed by Indian laws.
11. Force Majeure
We shall not be held liable for failure or delay in performance due to acts of God, war, terrorism, pandemic, strikes, supply chain disruption, or any event beyond our reasonable control.
12. Governing Law
This Agreement is governed by and construed in accordance with the laws of India.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: info@vsorstech.com
📞 Phone: +91 8999247431
📍 Address: Vsors Technologies India Private Limited, Rukmini House, Chinchwade Colony no 1, Datta Mandir Road, Walhekarwadi, Chinchwad, Pune, Maharashtra 411033, INDIA
II. Privacy Policy
Effective Date: 1st October 2025
Last Updated: 4th October 2025
Vsors Technologies India Private Limited (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website: www.vsorstech.com (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.
By using our website, services, or submitting your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
- Name
- Company name
- Email address
- Phone number
- Shipping/Billing address
- GST or business registration details (if applicable)
1.2 Non-Personal Information
- Browser type
- IP address
- Device information
- Website usage data (pages visited, time on site, etc.)
1.3 Payment Information
We do not store your credit card, debit card, or UPI information. Payments are processed securely through third-party payment gateways compliant with RBI and PCI-DSS regulations.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders
- To provide quotations and respond to inquiries
- To improve our website and services
- To send order updates, delivery confirmations, or important notices
- For internal record keeping and regulatory compliance
- To send marketing or promotional emails (only with your consent)
3. Sharing of Information
We do not sell or rent your personal information.
We may share your data with:
- Logistics providers for order delivery
- Payment gateways for transaction processing
- Vendors or partners involved in fulfilling customized gift orders
- Government authorities when legally required to do so
All third parties are contractually obligated to maintain confidentiality and data protection.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Enhance your browsing experience
- Analyze site traffic and trends
- Remember preferences (like saved items or form data)
You can choose to disable cookies via your browser settings, but this may affect the functionality of the website.
5. Data Security
We implement reasonable and industry-standard security measures to protect your data, including:
- SSL encryption
- Secure access controls
- Regular security audits
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Under applicable Indian law, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of inaccurate data
- Withdraw consent to marketing communications at any time
- Lodge a complaint with the relevant data protection authority (if applicable)
To exercise these rights, please email us at info@vsorstech.com
7. Retention of Data
We retain personal data only as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal or accounting requirements
- Support client service needs
Data that is no longer required is securely deleted or anonymized.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.
9. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware of such data being collected, it will be deleted immediately.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. We recommend reviewing this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
📧 Email: info@vsorstech.com
📞 Phone: +91 8999247431
📍 Address: Vsors Technologies India Private Limited, Rukmini House, Chinchwade Colony no 1, Datta Mandir Road, Walhekarwadi, Chinchwad, Pune, Maharashtra 411033, INDIA
III. Shipping & Delivery Policy
Effective Date: 1st Oct 2025
At Vsors Technologies India Private Limited, we are committed to ensuring your corporate gifts are delivered safely, promptly, and with the highest level of professionalism. This Shipping & Delivery Policy outlines our standard procedures and timelines for processing and delivering orders.
1. Processing Time
- Standard Orders: Orders are processed within 2–4 business days after payment confirmation and order finalization.
- Custom/Branded Orders: Orders requiring personalization, bulk handling, or branding may require 7–14 business days or even more for processing, depending on volume and complexity.
- You will be notified of estimated production times at the time of order confirmation.
2. Shipping Methods & Delivery Times
We partner with reliable logistics providers to ensure timely delivery across all serviceable areas.
| Shipping Option | Estimated Delivery Time | Availability |
| Standard Shipping | 3–7 business days | Nationwide |
| Express Shipping | 1–3 business days | Select regions only |
| International Shipping | 7–21 business days | Limited countries, custom duties may apply |
Please note: Delivery times are estimates and may vary due to external factors such as weather, holidays, or courier delays.
3. Shipping Costs
- Shipping costs are calculated at checkout and based on destination, package size, and delivery speed.
- Free shipping may be available for bulk or high-value orders (terms apply).
- Custom quotes are provided for international or large corporate bulk orders.
4. Order Tracking
- Once your order is shipped, a tracking number will be shared via email.
- Tracking updates are provided directly by the courier partner and may take up to 24 hours to activate.
5. Delivery Issues
Please contact us immediately if:
- Your package is delayed beyond the estimated delivery window.
- There is damage upon delivery.
- Items are missing or incorrect.
We will coordinate with the shipping partner to resolve the issue promptly.
6. Delivery Address Guidelines
- Ensure accurate and complete delivery information at the time of order.
- We are not liable for delays or failed deliveries due to incorrect or incomplete addresses.
- For corporate campuses or offices, please provide detailed delivery instructions (e.g., department, contact person).
7. Bulk & Scheduled Deliveries
For corporate gifting campaigns involving multiple recipients or scheduled deliveries:
- We offer bulk shipping, individual address drop-shipping, and timed delivery options.
- Please contact our corporate concierge team at info@vsorstech.com / +91 8897854168 to coordinate logistics.
8. International Shipping & Customs
- Duties, taxes, and customs fees are the responsibility of the recipient unless otherwise agreed.
- We will provide the necessary documentation for international clearance.
9. Delivery Confirmation
- For bulk or high-value deliveries, a signature may be required.
- Proof of delivery can be provided upon request for corporate records or audits.
Need Help?
Our logistics team is here to assist you.
📧 Email: info@vsorstech.com or vsorstech@gmail.com
📞 Phone: 8897854168
🕐 Hours: Monday–Friday, 9 AM – 6 PM (Local Time)
IV. Return and Refund Policy
Effective Date: 1st Oct 2025
At Vsors Technologies India Private Limited, we take pride in delivering high-quality corporate gifts that meet your expectations. Our goal is to ensure your complete satisfaction. Please read our Return and Refund Policy carefully before placing an order.
1. Returns
Due to the customized and bulk nature of corporate gifting, most of our products are non-returnable. However, we accept returns under the following conditions:
- Damaged or Defective Products: If you receive items that are damaged, defective, or incorrect, please notify us within 2 business days of delivery.
- Non-Customized Items: Only non-customized, unused items in their original packaging may be eligible for return.
To initiate a return, please contact our Customer Support team at info@vsorstech.com with your order number, photos of the product, and a description of the issue.
2. Refunds
Refunds are processed in the following cases:
- Approved Returns: If your return is approved, we will initiate a refund to your original method of payment.
- Order Cancellations: Orders may be cancelled within 24 hours of payment, provided production has not begun. Refunds will not be issued for cancellations after customization or fulfilment has started.
- Product Unavailability: If a product becomes unavailable after you place an order, we will notify you and issue a full refund.
Please note: Refunds may take 5–10 business days to appear in your account, depending on your payment provider.
3. Exchanges
We do not offer direct exchanges. If you need a replacement for a damaged or incorrect item, we will send a new item at no extra cost after verifying the issue.
4. Non-Refundable Items
The following items are non-refundable:
- Customized or personalized products
- Perishable goods (e.g., gourmet hampers)
- Products damaged due to customer mishandling
- Items returned without prior authorization
5. Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
6. Contact Us
For any questions or concerns regarding your order, returns, or refunds, please contact:
📧 Email: info@vsorstech.com
📞 Phone: +91 8999247431
📍 Address: Vsors Technologies India Private Limited, Rukmini House, Chinchwade Colony no 1, Datta Mandir Road, Walhekarwadi, Chinchwad, Pune, Maharashtra 411033, INDIA